House of Chesterfield offers a 12 year transferable Premium Warranty on the frame. After three years, the repair costs are completely free of charge, only the material and transport costs are charged to the customer.
Three year transferable Premium Warranty on the leather
The Class series leather comes with a 3 year Premium Warranty. Leather is a genuine natural product. It radiates class, luxury and comfort. Depending on the finish layer, leather is generally user-friendly and easy to maintain. Taking care of your leather with Leather Care Bio Créme four times a year is, in most cases, sufficient to keep your leather in optimal condition.
Two year transferable Premium Warranty on the fabric
The warranty on Chesterfield fabric furniture expires after two years. Chesterfield fabric furniture that shows wear and tear within two years of purchase are covered by this warranty. Chesterfield fabric furniture that shows wear and tear within two years of purchase, is covered by this warranty. This only applies to wear and tear of the fabric due to normal use. No warranty can be given for any external influences on a service. This includes discolouration, shading, creasing, pilling and other changes related to the properties of the fabric, as well as damage to the fabric caused by jewellery, pets, jean buttons, as well as the transfer of denim dye, medication and perspiration, etc. Such claims are not covered by the Chesterfield warranty.
Proper care is essential for leather!
With the purchase of furniture from House of Chesterfield, you will receive a Chesterfield Maintenance Package free of charge (worth €24,95). The included care set should be used every 3 months.
Properties of fabrics, which are not covered by the warranty.
Under the influence of sunlight, each substance discolours to a greater or lesser extent over time. Cotton and linen fabrics are the most sensitive to this, wool the least. In general, dark fabrics (blue, green and black) also discolour faster than light fabrics (ecru and beige). Fabrics can discolour within 3 months. It is best to avoid direct sunlight on furniture and to use window coverings.
Not every fabric or type of leather behaves the same on every model. This is mainly due to the elasticity of the different fabrics and leathers. Linen fabrics are generally more stretchy than velour fabrics. Also, coarse, loosely woven fabrics are more elastic than fine, tightly woven fabrics with a backing. With thin fabrics and thin leathers, the chance of creasing is greater. In addition, the size of the cushion of a sofa also influences the formation of creases. The larger the cushion, the more creases will occur. Finally, the type of cushion filling has an impact. The softer the filling, the more creases you get. The formation of creases cannot therefore be ruled out and gives a sofa or armchair that nonchalant character.
Pilling is the formation of loose fibres on the fabric, which, by means of twisting and turning movements, become felted or tangled on the fabric. They are actually superfluous protruding fibres that start 'pilling'. The degree of pilling depends on the binding, the fibre length, the type of fibre and the intensity of use. It is a characteristic of many fabrics. Wool fabrics can start pilling sooner than other fabrics. Incidentally, pilling decreases over time. It has nothing to do with the strength or quality of the fabric.
Shading is a property of woven pile fabrics. These are fabrics in which the threads are raised. An example of this is velour. Because the threads are raised, these fabrics have a 'warm' and characteristic appearance. Pile fabrics can be crushed by body weight, heat and moisture. So-called 'shading' occurs, they are therefore not real stains. The areas created by shading appear as if water has been spilled on them. In these spots, the fabric's poles are not all aligned in the same direction. Depending on the point of view from which one looks at these areas, they appear darker or lighter than the rest of the fabric. It is an optical effect and therefore has nothing to do with discolouration, or wear and tear. A technique to slightly reduce 'shading' is to cover the affected areas with a damp cloth for half an hour. After that, you can brush the velour gently and evenly against the grain with a soft brush. Afterwards you should leave the fabric to dry for at least 6 hours. However, you will never get the spots completely even. Shading is, and remains, a property of pile fabrics. It has no influence on the strength and therefore quality of the fabric. In fact, it gives the fabric that beautiful, nonchalant, vintage look.
Linen is a plant-based fabric made from flax. Furniture upholstered with linen therefore creates flax (= hairs that rise). The linen pile remains in the direction in which you iron it; this causes linen to 'crush'. This is a property of the fabric and therefore has nothing to do with wear and tear. The shine of the natural fabric is unbeatable and gives a luxurious impression.
The above warranties and exception only apply to new furniture from "The Chesterfield Brand".
The warranties on the frame, leather and fabric furniture only apply to furniture used for personal/private use. Business use (catering, shops, waiting rooms, entertainment centres, etc.) is therefore excluded from this warranty. The service is valid in Europe.